854334 - [Buri]Voice mail notification FAIL

Status: VERIFIED FIXED

(Firefox OS Graveyard :: Gaia::System, defect, P1)

Description

[sync-1]

AU_LINUX_GECKO_ICS_STRAWBERRY_V1.01.00.01.19.044
 Firefox os  v1.0.1
 Mozilla build ID: 20130319070203
 
 +++ This bug was initially created as a clone of Bug #415957 +++
 
 Created an attachment (id=359224)
 logs
 
 DEFECT DESCRIPTION:
 
 voice mail notification does not appear after receive an SMS with a voice mail indication .
 
 find logs attached.
 
 
 REPRODUCING PROCEDURES:
 Use NOW SMS to set the voice mail notification and to clear the notification after.
 
 other way to test is by leaving a voice mail message.
 
 
 EXPECTED BEHAVIOUR:
 notification should appear when a voice mail indication has arrived.
 
 
 ASSOCIATE SPECIFICATION:
 
 TEST PLAN REFERENCE:
 
 TOOLS AND PLATFORMS USED:
 
 USER IMPACT:
 
 REPRODUCING RATE:
 
 For FT PR, Please list reference mobile's behavior:
 
 ++++++++++ end of initial bug #415957 description ++++++++++
 
 
 
 CONTACT INFO (Name,Phone number):
 
 DEFECT DESCRIPTION:
 
 REPRODUCING PROCEDURES:
 
 EXPECTED BEHAVIOUR:
 
 ASSOCIATE SPECIFICATION:
 
 TEST PLAN REFERENCE:
 
 TOOLS AND PLATFORMS USED:
 
 USER IMPACT:
 
 REPRODUCING RATE:
 
 For FT PR, Please list reference mobile's behavior:

Comment 1

[Amelie Kong]

Attachment: log

Comment 2

[Daniel Coloma:dcoloma]

Adding Marshall and Vicamo to the CC list as I think they could help to understand what the problem is (if any).

Comment 3

[xiupinglong]

I have added Marshall to the CC list.

Comment 4

[Hsin-Yi Tsai (she/her) [:hsinyi]]

(In reply to Amelie Kong from comment #1)
> Created attachment 728907 [details]
> log

The file format .isf isn't so friendly. Could you please attach a more friendly open-format log? I believe that would help developers with interest of the issue. :)

Comment 5

[Joe Cheng [:jcheng] (please needinfo)]

requesting better formatted logs per comment 4

Comment 6

[Anshul]

Amelie I am not able to reproduce the issue on V1.01.00.01.19.044, could you please provide the android main logs and the radio logs for this issue?

Comment 7

[Daniel Coloma:dcoloma]

This also works for me with V1.01.00.01.19.056 with Movistar Spain SIM Card.

Please re-open with more details in case you still experience this issue.

Comment 8

[Cheng-An, XIONG]

Attachment: log

Comment 9

[sync-1]

Created an attachment (id=401119)
 adb logs voice mail
 
 Hi all,
 
 Problem still been reproduced when voice mail is received, device
 doesn´t shows any Icon in status bar for voice mail message. Voice mail notification icon is a must for any LATAM operator.
 
 In the adb logs you can find "W/ICCIO_QC_B2G(  145): Error saving voice mail state to ICC".

Comment 10

[sync-1]

Attachment: adb logs voice mail

Created an attachment (id=401119)
 adb logs voice mail
 
 Hi all,
 
 Problem still been reproduced when voice mail is received, device
 doesn´t shows any Icon in status bar for voice mail message. Voice mail notification icon is a must for any LATAM operator.
 
 In the adb logs you can find "W/ICCIO_QC_B2G(  145): Error saving voice mail state to ICC".

Comment 11

[Anshul]

Hello reporter, the error you are seeing just means that the voice mail info is not stored to the sim (most likely because EF_MWI is not present on the SIM) but that should't cause an issue with displaying the information on the UI. In fact from the logs it looks like RIL is correctly sending the voicemail information to the gaia.

04-30 13:11:38.220 I/Gecko   (  145): -*- QCContentHelper_QC_B2G: sendMessage to content process:RIL:VoicemailNotification{  msgCount : -1,active : true}

I have seen on occasion that if you clear the notification bar by pressing "clear all" option on the UI the next time around the voice mail information is not displayed by Gaia. I will experiment with this tomorrow and get back to you.

Comment 12

[Anshul]

I am able to reproduce the issue as well but only with DCS type voice mail notifications with the voice mail count of -1 (unknown).

STR:
1 Receive a DCS voice mail notification
2 Go to the notification area and clear all the notifications
3 Receive a DCS voice mail notification

Observed that after the 3rd step the RIL:VoicemailNotification{  msgCount : -1,active : true} is being sent from RIL but gaia doesn't display the voice mail count.

I know where the bug is though, patch coming up soon. 


Reporter, please confirm if this is what is causing the issue you are seeing and that you do see voice mail notification the first time, only the subsequent notifications aren't shown.

Comment 13

[Anshul]

Attachment: Allow MWI notification to be sent if voice mail count is unknown

Comment 14

[Anshul]

Hey John, could you uplift this bug please?

Comment 15

[John Ford [:jhford] CET/CEST Berlin Time]

(In reply to Anshul from comment #14)
> Hey John, could you uplift this bug please?

do you mean check in or uplift?

Comment 16

[Anshul]

Check in to MC and then uplift.

Comment 17

[Ryan VanderMeulen [:RyanVM]]

https://hg.mozilla.org/projects/birch/rev/8e05d5b47d1f

Sorry, for some reason I had it in my head that this was going to github.

Comment 18

[Joe Cheng [:jcheng] (please needinfo)]

set milestone to partner bug

Comment 19

[Ryan VanderMeulen [:RyanVM]]

https://hg.mozilla.org/mozilla-central/rev/8e05d5b47d1f

Comment 20

[Ryan VanderMeulen [:RyanVM]]

https://hg.mozilla.org/releases/mozilla-b2g18/rev/b2ccccddcf7c
https://hg.mozilla.org/releases/mozilla-b2g18_v1_0_1/rev/e0bfb5bc0ddf

Comment 21

[xiupinglong]

Hi Anshul,

Device doesn´t show any Icon in status bar for voice mail message either. Voice mail notification icon is a must for any LATAM operator.

Status bar must show icon to let user know voice mail has arrived.

Comment 22

[Anshul]

Please try with AU_LINUX_GECKO_ICS_STRAWBERRY_V1.01.00.01.019.103 or later.

Comment 23

[Deepa Subramanian]

User sees voice mail notification on the notification with the time stamp. Please the screen shot. 

The voice mail number displayed on the UI can be confusing to the user. Not sure if by design or if the number can be hidden since the number is different from the caller's number.

Verified on Buri 

Build ID: 20130605070207
Platform 18.0
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/09dc1ae3b1b5
Gaia: 92a6e36957145cdb2ac8867e5cdba8ecf12308fc

Buri Build ID: 20130605070208
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18_v1_0_1/rev/2a92e4932728
Gaia: 37b6527c3f73a497f75d057e90386f77ff5a552b

Comment 24

[Deepa Subramanian]

Attachment: screenshot - see voice mail notification on the UI